Takes the worry and hassle out of technology
"Their service has been exceptional! I would recommend Lucid to any business looking to optimise their IT systems and use technology to help their team work more effectively. We’ve been a customer for many years now and have always found the service friendly, informative and easy to deal with. As accountants, we also really value the predictable monthly billing. The whole service really takes the worry and hassle out of technology and allows us to focus on what we do best."
Professional, meticulous, proactive
"We were impressed by their professionalism and attention to detail from the start. Their advice has been particularly useful and proactive, and is always translated into plain English, so that even those of us who are less tech-savvy can understand."
Happy to come in after hours
"As a long-time customer they look after all our managed IT services and we have always found the service excellent. One thing we particularly appreciate is that the guys are always happy to come in after hours to fix IT issues, so as not to disturb the daily operation of the business."
Delivers on their promise
"As a long-time customer they look after all our managed IT services and we have always found the service excellent. One thing we particularly appreciate is that the guys are always happy to come in after hours to fix IT issues, so as not to disturb the daily operation of the business."
Professional and genuinely good people to work with
"The team are engaged, professional and genuinely good people to work with. Our business has expanded rapidly in recent years, and they have been very responsive in making sure our new sites are well set up on a timely basis."
Deliver on all commitments
"Lucid deliver on all commitments, service and follow up is good and appropriate. We use Lucid exclusively and the equipment and services they recommend and support has worked well and has been fit for purpose."
We’ve been a customer for over 10 years
"During that time, we’ve moved offices a couple of times. In addition to the efficient everyday service, the support the team provided during those moves in order to minimise downtime was exceptional."
Always go above and beyond
"We have used Lucid for many years now, they always go above and beyond to ensure our computer systems are working at their best and are always looking for ways to improve efficiencies across our systems by using the latest technologies available."
Looking after our IT for 15 years
"They have been looking after our IT requirements for 15+ years. During this time we have referred them to a number of our clients for their IT needs. We have done this because we are confident in the level of service they provide. From experience we know they are prompt, reliable, and have our best interests at heart, nothing is too much trouble, and for me the guys are always courteous and are able to explain very complex IT language in layman’s terms. Lucid’s constant monitoring of our backup system and antivirus software provides peace of mind that our data is safe, secure, and protected, which is a huge relief and one less thing for us to worry about. This allows us to get on with running our busy Accounting Practice."
