Do I Need A Backup And Disaster Recovery (BCDR) Plan?
Absolutely! You wouldn’t drive a car uninsured and you certainly wouldn’t leave your house uninsured, why leave your critical business data uninsured? A documented and regularly tested BCDR plan, in partnership with an industry leading BCDR solution doesn’t have to break the bank. A BCDR plan means if and when disaster strikes, your business is prepared, and downtime is minimised or completely mitigated.
Does Lucid Offer 24/7 IT Support?
Our helpdesk is manned from 7:30am through to 6:00pm but outside of these hours we’re still busy keeping an eye out for internet outages and offline servers. We understand that some businesses operate 24/7 and for this reason we’re only a phone call away. You can call our office and reach our on-call staff 24/7, charges apply.
Does Lucid Offer Face-To-Face Training?
Solutions are great but without staff buy in and mass adoption, solution implementation can be nothing more than an expensive waste of time. This is where face-to-face training bridges the gap between people and technology. With every solution we deliver, face-to-face training is delivered. Whether it’s how to get the most out of a new cloud technology, how to transfer calls on a new VoIP phone system, or tips and tricks on collaborating with peers. Lucid have it covered.
Does My Business Need To Move To The Cloud?
Whilst every Lucid solution is customised to suit business needs, the cloud does offer many advantages over storing data on a server or desktop computer at your office. Cloud technologies make it easy to share common sets of data, collaborate with peers, mitigate risk of data loss, enhance productivity through improved workflow and much more. This doesn’t mean that cloud is the only way, but it’s certainly a consideration when designing a solution to meet your business needs.
How Do I Protect My Business From A Phishing Attack?
Education of your team is by far the most effective strategy to mitigate risk of a phishing attack or business e-mail compromise. Lucid offer cyber awareness training for business, as well as solutions such as multi-factor authentication, anti-spam, firewalls and anti-virus, but people and education is the core focus and by far the most effective strategy.
Is It More Cost Effective To Move From A Server To The Cloud?
There are many factors in determining whether a server should be moved to the cloud, cost is one of them, but is not the primary driver. Other considerations include functionality, redundancy, ease of access, and cash flow planning. Cloud servers and SaaS solutions can provide your business with rapid deployment, resource pooling, elasticity as well as on demand availability and expenditure, features on premises servers can never compete with. A consultation with a Lucid cloud expert is the first step in your cloud journey.
What Happens If My Internet Goes Down?
Modern business is heavily reliant on internet connectivity to functions. E-mail, web browsing, line of business applications and phones systems are just some of the business-critical services reliant on internet access. Lucid monitor internet connectivity for all customers with a managed IT agreement. If a monitored connection is offline, our network operations centre (NOC) is notified immediately enabling us to begin troubleshooting and notify our customer. Lucid also provide 4G/5G internet backup for business which seamlessly fails over meaning business can continue uninterrupted.
What Is A Managed Services Agreement (MSA)?
Modern business is heavily reliant on internet connectivity to functions. E-mail, web browsing, line of business applications and phones systems are just some of the business-critical services reliant on internet access. Lucid monitor internet connectivity for all customers with a managed IT agreement. If a monitored connection is offline, our network operations centre (NOC) is notified immediately enabling us to begin troubleshooting and notify our customer. Lucid also provide 4G/5G internet backup for business which seamlessly fails over meaning business can continue uninterrupted.
What Is A Phishing Attack?
Phishing is type of cyber-attack that uses a disguised e-mail as a weapon. The idea behind this type of cyber-attack is that a cybercriminal will create an e-mail that masquerades as a trusted entity or known brand to trick the recipient into handing over sensitive information, usually a username and password, in order to gain access to IT systems and data. Phishing attacks can be devastating to business, and for this reason Lucid offer cyber awareness training and industry leading security solutions to customers.
What Is A VoIP Phone System?
Traditional phones transmit voice via the public phone network (copper wire), whereas modern VoIP systems transfer voice as chunks of data, just like e-mail, YouTube video or web page. The principals of VoIP phone system are the same as those of a traditional phone system, however because VoIP phone systems are internet based, they are far more flexible, and can be provisioned or moved with less fuss.
What Is Fail Over Technology?
Think of failover technology having a resource on standby in case something goes wrong. This could be failover servers, hard disks, internet connections or data bases. Failover technology is designed for mission critical applications, software or internet connectivity. This type of technology can also be inexpensive, depending on the requirements and solution. Talk to a Lucid network engineer for more information.
What Is Involved In An IT Security Audit?
An IT security audit is a comprehensive overview of both technology and business process. Information collected is used to compile a detailed audit listing IT process and security issues found, the potential risk to business, and a mitigation strategy. An IT security audit will establish a baseline and allow our team to provide strategy and solutions to enhance and protect your business.
What Types Of IT Projects Can Lucid Help With?
The is no IT project too big or small for the team at Lucid. Whether your moving offices, planning a cloud migration, implementing a backup and disaster recovery strategy, replacing computers or a server, performing a network audit, migrating to new software, or building a new office or factory, Lucid are here to assist.
Where Will Lucid Host My Website?
Lucid can host your website on our very own web server. Our web server is redundancy, backed up and always available. We can provide shared hosting, or a dedicated web server, customised to suit your business need.
Why Do I Need An IT Consultant?
A major mistake many business owners make is trying to do too much themselves, especially things for which they have no expertise. Is trying to solve IT issues or self-manage really the highest and best use of your time? Having well maintained and secure IT systems is critical to business, but the problem is, properly implementing and maintaining these systems requires advanced IT experience, something most business owners lack. As an alternative an IT consultant or Managed Service Provider can take on this work for you, at a fraction of the cost of a full-time IT team with many additional benefits.