BENEFITS OF PROACTIVE & RELIABLE BUSINESS IT SERVICES.
Reliable & Secure Network
Security & Business Resilience
Increased Business Productivity & Efficiency
Cost Management & Control
Improved Compliance & Risk Management
Scalable & Growth Focussed
Comprehensive Client Support.
Creating An Uninterrupted Work Environment
With extensive experience and a wealth of knowledge in the digital world, Lucid have become reputable managed IT service providers. We spend time understanding the requirements of your business before developing solutions that align with your objectives. Solutions cover an array of areas including keeping licence updates, managing backups and monitoring workstations. We strive to take the hassle out of IT management so your employees can focus on profit-driving activities.
MANAGED IT MADE EASY.
Lucid IT can make IT easy to handle. It’s like having your own IT department – you get everything you need, minus the stress and cost of an in-house team.
24×7 Real-Time Monitoring
We resolve issues fast because of our nonstop tracking of your network, PCs, and servers.
Unlimited Remote Support
Easily reach our remote support team in during business hours.
Guaranteed Response Time
Get answers quick from our IT specialists within guaranteed response times.
OS Patch Management
Your operating system will run safer & at peak performance when patches are well-managed & deployed.
Performance Optimisation
Your PCs and server can run at their best via regular performance optimisation, increasing productivity.
Software Updates
Keep hackers away and avoid apps from crashing with regular software updates, patches, and service packs for core applications.
Server Updates
Your IT will run smoother and be safer with server and network infrastructure firmware updates.
Risk Assessment & Reporting
Prevent IT pitfalls with risk management, from identification and analysis to mitigation, monitoring, and reporting.
Backup Management
Backups can save you when disaster strikes – get real-time backup monitoring, management, verification, and maintenance.
Budgeting Assistance
We’ll help you make every dollar count – let’s develop your IT budget to match your needs.
Anti-Virus & Anti-Spam Monitoring
Threats can be crafty – let’s secure your endpoints against viruses and malware and protect your emails against spam.
Vendor & Escalation Management
Worry less about IT vendor selection, transactions, issues, and contractual obligations – we’ll help you handle them.
Strategic Planning & Guidance
Planning is key to making IT work for you, so we will help create an IT roadmap and be with you all the way there.
Asset & Lifecycle Management
Get the best value from your IT investments as we help you manage your IT assets, from acquisition to disposal.
IT Documentation Assistance
With good IT documentation upkeep, we can identify problems faster and solve them more efficiently.
ANZ-wide Coverage
We have a strong network of partners across Australia and New Zealand, so you’re covered regardless of location.
MANAGED IT SOLUTIONS
TAILORED JUST FOR YOU.
Lucid IT can make IT easy to handle. It’s like having your own IT department – you get everything you need, minus the stress and cost of an in-house team.
| Managed IT $95 +GST Per Endpoint/ Month | Managed IT & Cyber Resilience $145 +GST Per Endpoint/ Month | Managed IT & Cyber Resilience + $185 +GST Per Endpoint/ Month | Custom Quote on Request | |
| Managed IT Services | ||||
| Business Technology Plan & Budget | ||||
| Customised Service Desk Access | ||||
| IT Asset & Documentation Management | ||||
| Hardware Procurement & Lifecycle Management | ||||
| Vendor Management | ||||
| Cloud Management & Monitoring | ||||
| Network Management & Monitoring | ||||
| Server Management & Monitoring | ||||
| Internet Management & Monitoring | ||||
| Wi-Fi Management & Monitoring | ||||
| Operating System Patch Management | ||||
| Productivity Software Patch Management | ||||
| 24×7 On Call Support | Billable | Billable | Billable | |
| Onsite Support | Billable at reduced hourly rate | Billable at reduced hourly rate | Billable at reduced hourly rate | |
| Minimum Monthly Service Fee | $950 | $1450 | $1850 | POA |
| Cyber Security | ||||
| Align with Essential 8 Maturity Guidelines | Level 1 | Level 2 | Level 2+ | |
| Managed Anti-virus Protection | ||||
| Managed Anti-spam Protection | ||||
| Backup Management & Monitoring* | ||||
| Firewall Management & Updating | ||||
| Advanced Endpoint Protection | ||||
| Cyber Awareness Training | ||||
| Cyber Security Policy | ||||
| Incident Response Plan & Playbooks | ||||
| Disaster Recovery Planning | ||||
| Zero Trust Application Control | ||||
| Microsoft Intune Policy Management** | ||||
| DNS Filtering | ||||
| Dark Web Scanning | ||||
| Vulnerability Scanning & Mitigation | ||||
| Extended Detection & Response (XDR) | ||||
| 24/7 Security Operations Centre (SOC) | ||||
| vCIO/CTO | ||||
| Virtual CIO/CTO Services | Billable | Billable | Billable | |
** Subscription to Microsoft 365 Business Premium purchased separately.
* Subscription to Backup & Disaster recovery purchase separately.
IT’S SIMPLE TO TRANSITION YOUR IT SERVICES.
From understanding your unique needs to ongoing support, we are committed to fortifying your IT infrastructure every step of the way.
- Customer Discovery Session
- Business Needs Analysis
- Complete IT Audit
- Business Technology Review
- Meeting to Discuss Audit & Review
- Network Improvement Planning
- Service Transition Planning
- Client Onboarding Session
- Commencement of Managed Services
- Provision of Project Services as Required
- Quarterly Business Reviews
DELIVERING MANAGED IT SERVICES MELBOURNE BUSINESSES CAN TRUST.
Customised Solutions
You know your business best, and we fully grasp technology. We therefore take the time to deeply understand your business, so we can tailor a comprehensive solution that will work best for you.
Predictable Pricing
Our packages and pricing are designed so you know where your IT spending goes. With custom solutions, we provide predictable monthly plans that put you in control of your budget.
24/7 Expert Advice
We are here for you all the time. Our specialists are always available, so you can keep calm any time you need help. Work seamlessly and sleep well as we monitor your technology day and night.
Keeping You One Step Ahead Of The Game